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Frequently Asked Questions

Below are some answers to some common questions. Please give us a quick call on 01288 356013 or email if we've missed anything.


Our awesome Tommy Jacks breakfast is served:

07:00 - 09:30 Mon - Fri
07:30 - 10:30 Sat, Sun & Bank Holidays


Relax - we know that sometimes the unexpected happens, so our terms and conditions are very flexible.


You can check into your snooze pad anytime after 3:00pm. Reception is manned 24-hours a day but please let us know if you're expected really late.


Please vacate your dreaming den by 11:00. Feeling lazy? Ask about additional dreaming hours.


View our current opening times. Booking is recommended.


We really like dogs, but for the comfort of our guests, Tommy Jacks is a totally, 100% hound-free haven.


View our current opening times.

Gift Vouchers

A wide range of accommodation, dining and monetary gift vouchers are available. Please call 01288 356013 to order a totally rad gift.


We will take every care to ensure that your snooze pad is lovely and clean and will service it daily; please display your ‘Do Not Disturb’ sign if you're having a lazy day. Cots, blankets and extra pillows are also available, just ask, we're happy to help.


We’ll happily take care of your luggage until you’re ready to hit the road. Please ask at reception.


Smoking is not permitted in the hotel. Your snooze pad is fitted with a highly sensitive smoke alarm for your safety; we reserve the right to charge a penalty of £50 if you set it off or suspect smoking. The best place to smoke is on the terrace area at the front of the hotel.


Our surf-inspired snooze pads are the perfect post-party paradise for your guests, get in touch.


Available, free of charge, for guests staying at the hotel. The log-in information can be found in your in-room guide.

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