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Frequently Asked Questions


Below are some answers to some common questions. Please give us a quick call on 01288 356013 or email hello@tommyjacks.co.uk if we've missed anything.

Breakfast

Our awesome Tommy Jacks breakfast is served:

07:00 - 09:30 Mon - Fri
07:30 - 10:30 Sat, Sun & Bank Holidays

Cancellations

Relax - we know that sometimes the unexpected happens, so our terms and conditions are very flexible.

Check-in

You can check into your snooze pad anytime after 3:00pm. Reception is manned 24-hours a day but please let us know if you're expected really late.

Check-out

Please vacate your dreaming den by 11:00. Feeling lazy? Ask about additional dreaming hours.

Dinner

View our current opening times. Booking is recommended.

Dogs

We really like dogs, but for the comfort of our guests, Tommy Jacks is a totally, 100% hound-free haven.

Drinks

View our current opening times.

Gift Vouchers

A wide range of accommodation, dining and monetary gift vouchers are available. Please call 01288 356013 to order a totally rad gift.

Housekeeping

We will take every care to ensure that your snooze pad is lovely and clean and will service it daily; please display your ‘Do Not Disturb’ sign if you're having a lazy day. Cots, blankets and extra pillows are also available, just ask, we're happy to help.

Luggage

We’ll happily take care of your luggage until you’re ready to hit the road. Please ask at reception.

Smoking

Smoking is not permitted in the hotel. Your snooze pad is fitted with a highly sensitive smoke alarm for your safety; we reserve the right to charge a penalty of £50 if you set it off or suspect smoking. The best place to smoke is on the terrace area at the front of the hotel.

Weddings

Our surf-inspired snooze pads are the perfect post-party paradise for your guests, get in touch.

WiFi

Available, free of charge, for guests staying at the hotel. The log-in information can be found in your in-room guide.

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